FAQ

We focus on high-performance equipment for surfers, bodyboarders, and water enthusiasts. Our product range includes:

• Wetsuits for all conditions (including special sale items)
• Surf gear and accessories
• Swimwear designed for active water sports
• Specialized gear for men, women, and youth

Our sizing follows standard surf industry measurements. Check our detailed size charts for each product, and when in doubt between two sizes, we recommend sizing up for comfort. Remember our team of surfing veterans suggests testing new equipment in controlled conditions before big wave sessions.

Absolutely! Every product we carry has been ocean-tested by our team of surfing professionals. We only stock gear that meets our strict standards for performance, durability, and comfort in real wave-chasing conditions.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Yes! We use industry-standard encryption to protect all transactions. We don’t store your full payment details on our servers after your purchase is complete.

We process orders quickly to get you your gear ASAP. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.

We offer two shipping methods tailored for water enthusiasts:

• Standard Shipping ($12.95 worldwide via DHL/FedEx): 10-15 business days after processing (recommended for fastest delivery)
• Free Shipping (orders over $50 via EMS): 15-25 business days after processing (great for budget-conscious surfers planning ahead)

Pro Tip: Order at least 2 weeks before your planned water adventure to ensure your gear arrives with time to spare.

We ship globally except to certain remote locations and parts of Asia where delivery networks are unreliable. If you’re unsure about your location, email our customer service team for destination-specific advice.

Our Montgomery-based team typically processes orders in 1-2 business days. During peak seasons (especially Northern Hemisphere summer), please allow an extra 2-3 days for processing.

While we include all necessary documentation to smooth customs clearance, delays can occur and vary by country. All our delivery estimates exclude potential customs delays. For time-sensitive orders, we recommend choosing our standard shipping option.

We accept returns within 15 days of receiving your order. Items must be unused, in original condition with all tags attached. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t be responsible for lost return packages.

Once we receive your return, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Our customer service team (including former competitive surfers who understand gear urgency) can be reached at [email protected]. We typically respond within 24 hours.

No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Our headquarters and warehouse are located at:
5814 Carriage Brook Road, Montgomery, US 36116