Catch the perfect wave with gear that fits just right. If it doesn’t, we’ve got you covered with our Wave-Chaser Guarantee.
At Free Tide Area, we’re as committed to your satisfaction as we are to finding the perfect break. Our policies are designed to get you the right gear with minimal hassle, so you can focus on the surf.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays).
Shipping Options
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (orders $50+):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note: We ship worldwide except to Asia and certain remote locations. International customers may be responsible for customs fees.
Returns & Exchanges
Our Wave-Chaser Guarantee allows returns or exchanges within 15 days of receiving your order.
How to Return or Exchange
Step 1: Contact Our Crew
Email our customer service team at [email protected] within 15 days with:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer a refund or exchange
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Body:
Hello Free Tide Area Crew,
I’d like to request a return/exchange for my recent order (#[Your Order Number]).
Item(s) for return: [Product Name(s)]
Reason: [Fit/Quality/Other]
I would prefer: [Refund/Exchange for Size/Exchange for Product]
Please let me know next steps.
Best,
[Your Name]
Step 2: Wait for Approval
Our surf-savvy customer service team will respond within 24 hours (unless we’re catching waves) with return instructions and an RMA number.
Step 3: Ship It Back
Package your item(s) securely with all original tags and packaging. Include the RMA number clearly on the package.
Return Address:
Free Tide Area Returns
5814 Carriage Brook Road
Montgomery, AL 36116
United States
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return (typically within 5 business days):
- Refunds: Processed within 3 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Exchanges: Shipped within 2 business days via your original shipping method
Important Return Details
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. For exchanges, we’ll cover the shipping cost to send your new item.
Non-Returnable Items
For safety and hygiene reasons, the following cannot be returned:
- Opened or used swimwear (must have original tags attached – found under our “Swim” and “Womens”/”Mens” categories)
- Wetsuits showing signs of wear or saltwater damage
- Sale items marked as “Final Sale” (found in our “Wetsuit Sale” category)
International Returns
We accept returns from all countries we ship to (except Asia and certain remote locations). Customers are responsible for any customs fees associated with returns.
Still Have Questions?
Our customer service team is ready to help you navigate any return questions.
Email us at [email protected] or write to our physical address:
Free Tide Area
5814 Carriage Brook Road
Montgomery, AL 36116
United States
Back to catching waves! 🌊